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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Do you provide private label/OEM service? Can I print my own brand/logo on the goods?

Yes. We can make your brand with our existing formula or your custom formula.

Can I get samples? How long does it take to provide a trial sample?

Yes you may request samples once you have gone through the sales consultation process with our team. It takes approximately 1-2 weeks, depending on the requirement.

How can I be assured that your products are of good quality?

Our factory strictly adheres to GMP (good manufacturing practices) standards to ensure quality and consistency in all our products.

Do you charge any development-related costs?

For existing products, we do not charge samples fee except courier charges.

For OEM product, there will be a R&D development fee. Our sales team will be able to advise you in details based on your requirements.

Do you have a minimum order?

We generally require a minimum lot of 6000-12000 units for custom design.

What is the lead time required?

For stock goods, 1-3 days after payment.

For private label, 30-45 days after payment.

We recommend a minimum 2-month time frame to allow for adequate product development and manufacturing lead time.

How do I place my first order?

To buy our existing products, please contact us with the item and quantity that you need. We will next email you with a quotation, upon which you will then generate a purchase order. We will require an upfront payment before we deliver the items to you.

To purchase custom design, please contact with the product requirements and quantity that you need. Our sales consultant will provide a product proposal to you.

Will you be able to help me with my product design?

Our in-house design and marketing team will be able to assist you on all your requirements in this area, from developing a unique brand and logo, to designing packaging for your products.

Am I able to select my packaging?

We have a wide range of packaging for your selection.